Help Center



Who is Chained Dolls?

How can I contact you?

Orders & Payment

Which payment methods do you accept?

When will my credit/debit card be charged?

Are my payment details secure?

How long is the order processing period?

I made an order. Why didn't I receive a confirmation email?


How much is shipping?

Do you ship internationally?

Do you ship to PO Boxes or Military Addresses?

When will I receive my order?

What happens if my order is lost or stolen?

Returns & Cancellations

Can I cancel an order?

What's your return policy?

Handmade Products


Do you make custom dolls?

What are your dolls made out of?

Pillows (Travel/Neck Bone)

What are your pillows stuffed with?


What are the available bracelet sizes?

Digital Art


Are You Accepting Commissions?

Licensing Artwork

Where can I buy prints and other merchandise?

What software do you use?

What hardware do you use?