Help Center



Where is Chained Dolls located?

How can I contact you?

Orders & Payment

Which payment methods do you accept?

When will my credit/debit card be charged?

Are my payment details secure?

How long is the order processing period?

I made an order. Why didn't I receive a confirmation email?


How much is shipping?

Do you ship to PO Boxes or Military Addresses?

When will I receive my order?

What happens if my order is lost or stolen?

Will I be charged customs and import taxes?

Returns & Cancellations

Can I cancel an order?

What's your return policy?



Do you make custom dolls?

What are your dolls stuffed with?

What are your Glamour Dolls made out of?

What are your Jamani Dolls made out of?

How are your dolls packaged and shipped?


What are your pillows stuffed with?

How are your pillows packaged and shipped?


What are the available bracelet sizes?

How are your bracelets packaged and shipped?


What length are your earrings?

How are your earrings packaged and shipped?


What length are your necklaces?

How are your necklaces packaged and shipped?

Hand Warmers

What are your hand warmers filled with?

How do you use your hand warmers?

Can your hand warmers be used as a cold pack.

How many hand warmers are included in one order.

How are your hand warmers packaged and shipped.