My name is Anna Asbury. I'm an Artisan and Digital Artist residing in Louisville, Kentucky (born and raised in Pennsylvania). Chained Dolls is the name of my business, where I make/sell handmade items as well as my digital art.
Your personal and payment information is safe and secure. Chained Dolls is protected by Secure Sockets Layer (SSL) certificate with an encryption key length of 256-bit, the highest level of commercial security available.
Payments are processed through Shopify Payments (powered by Stripe). Shopify complies with the highest level of Payment Card Industry (PCI-DSS) standards. PCI-DSS requirements help ensure the secure handling of credit card information by our site and its secure providers.
Order processing times are between 1 to 3 business days (Monday-Friday) for handmade items (dolls, jewelry, neck bone and travel pillows). Most packages are shipped within 24 hours. For wall art and other merchandise (throw pillows, phone cases, beach towels, etc.), processing times are between 2 to 5 business days (Monday-Friday).
Dolls, pillows and jewelry are typically processed within 24 to 36 hours but can take up to 3 business days. All packages will be shipped via the United States Postal Service (USPS). For domestic buyers, your package can take from 2 to 5 days to arrive. For international buyers, your package can take anywhere from 2 to 7 weeks to arrive.
Merchandise and wall art are typically processed within 48 to 72 hours but can take up to 6 business days.
International buyers are responsible for any customs duty, taxes and VAT. These are charged once your item reaches its destination and are not included in the purchase price. These charges are out of our control.
Chained Dolls wants you to be 100% satisfied with your order. If you're not, you're welcome to return it to us within 15 days of receiving your order for a refund. Merchandise must be returned in the original packaging. For more information regarding Chained Dolls' policy on return items and refunds, please read the Shipping & Returns page.
Felt dolls are made out of felt (doll and dress) and yarn (hair). Plastic safety eyes are used for the eyes and the dolls are stuffed with Fairfield Original Premium Polyester Fiber Fill (Poly-Fil), which is hypoallergenic.
The Glamour Collection, our very first doll line (2016), is made out of felt (doll and dress) and yarn (hair). Plastic safety eyes are used for the eyes and the dolls are stuffed with Poly-Fil.
The Jamani Doll Collection, started in 2017, is made out of Kona Cotton fabric (doll), African Kente print fabric (dress), and yarn (hair). The doll faces are printed into the fabric and the dolls are stuffed with Poly-Fil.