Help Center



Who is Chained Dolls?

How can I contact you?

Orders & Payment

Which payment methods do you accept?

When will my credit/debit card be charged?

Are my payment details secure?

How long is the order processing period?

I made an order. Why didn't I receive a confirmation email?


How much is shipping?

Do you ship to PO Boxes or Military Addresses?

When will I receive my order?

What happens if my order is lost or stolen?

Will I be charged customs and import taxes?

Returns & Cancellations

Can I cancel an order?

What's your return policy?

Handmade Products


Do you make custom dolls?

What are your dolls made out of?

How are your dolls packaged and shipped?


What are your pillows stuffed with?

How are your pillows packaged and shipped?


What are the available bracelet sizes?

How are your bracelets packaged and shipped?

Digital Art


Are You Accepting Commissions?

Licensing Artwork

Where can I buy prints and other merchandise?

What software do you use?

What hardware do you use?