Shipping and Returns

Holiday Shipping Deadline for Handmade Items (Delivery by December 22, 2019)

  • USA (December 17, 2019)

Payment
Chained Dolls offers two payment options.

  1. Credit/Debit card payment through Stripe (Certified Level 1 PCI Service Provider) – Visa, MasterCard, American Express, JCB, Discover, Diner’s Club.
  2. PayPal

Payment must be made in full and have cleared before your order is shipped.

Sales Tax
All Kentucky residents will be charged a Sales Tax of 6% on their purchase. The Sales Tax will be applied during checkout.

Packaging
To keep shipping costs down, packaging will be light.

  • Bookmarks will be packaged in a cello sleeve and shipped in a bubble mailer.
  • Bracelets will be packaged with a fold-over jewelry tag, sealed in a jewelry bag, and shipped in a bubble mailer.
  • Dolls will be sealed in a cellophane wrap, wrapped in tissue paper, and shipped in a box.
  • Travel/Neck Bone Pillows will be sealed in a clear bag, wrapped in tissue paper, and shipped in a box.
  • Posters will be sealed in a cello sleeve with a backing board and shipped in a flat, rigid mailer.
  • Stickers will be sealed in a clear bag and shipped in a bubble mailer.

Shipping
Chained Dolls ships from the United States. All orders are shipped via the United States Postal Service (USPS) and will be packaged and shipped 1 to 3 business days (Monday-Friday) from the date payment is received. Tracking information will be provided once your package has shipped. Chained Dolls is not responsible for any delays, damages or losses due to shipping. The package is no longer in my control once it enters the USPS’ system.

Chained Dolls is not responsible for package delivery errors due to an incorrect or undeliverable address. Please verify your shipping address before submitting your order.

If your package is shown as “Delivered” but you have not received it, please contact me as soon as possible. I will give you the information needed to research your package through the USPS. The Post Office takes mail theft very seriously!

NOTE: Chained Dolls does not ship on weekends or US Holidays.

Domestic Shipping
Chained Dolls ships jewelry, bookmarks, stickers and posters First Class, free of charge. You can upgrade your shipping to Priority Mail for $6.00. Dolls and pillows ship Priority Mail, free of charge.

International Shipping
Due to the new German Packaging Act and the new USPS rates, I have decided to stop selling internationally for now. This may change in the future.

Returns & Refunds
Chained Dolls wants you to be 100% satisfied with your order. If you’re not, you’re welcome to return it to us within 15 days of receiving your order for a refund. You can either fill out the Contact Form or send an email to info@chaineddolls.com. If sending an email, please enter “Product Return” as the subject. Include your Order Number in the body of your message. I will respond with instructions on how to return the item(s).

The item(s) must be returned in the same manner and condition they were received, this includes the packaging. Any item not in its original condition (damaged or missing parts for reasons not due to our error) will receive a partial refund only.

Only regular priced items may be refunded. We do not offer refunds on items purchased while on sale/clearance. You will be responsible for the shipping costs when returning your item(s). Shipping costs are non-refundable.

All refunds will be processed as soon as the returned item is received and inspected. The refund will include the purchase price only. Shipping charges will not be refunded.